Delivery

Please note that are the moment we only ship to the United Kingdom (we are looking into the process and paperwork side of things for International shipments.)

For UK standard deliveries, please allow up to 7 working days* to receive your order. It's usually a lot quicker than this but it does depend on where you are in the UK to receive your order.  We'd ask that you only contact us if you have not received your order after 7 working days.

For UK express deliveries, please allow 2 working days* to receive your order. 

We use Royal Mail, FedEx, UPS and Evri for UK deliveries.

Method	Transit Time (working days excluding Bank Holidays	Cost
Standard - Royal Mail tracked	2-5 days	£3.50
Express - Next working day	1-2 days	£6.95

 

For more information on our order, delivery, cancellation and returns processes please see our terms and conditions.  If however you have any questions or would like further information, then please contact us.

 

Returns

We hope you are pleased with your purchase of products. If you are not satisfied with the goods supplied and wish to return any items bought from us then we will be happy to make a refund, as long as the product is unopened and in its original condition. Please let us know, in writing, the reason for the return and any returns should be made within a reasonable time (please try and return goods within 14 days).

If you wish to change or cancel your order then you should notify us by email info@uskvalleyherbs.co.uk

Following receipt of the goods by us we will be happy to accommodate changes where possible or you will receive a full refund, less any return delivery and/or collection charges, within 30 days of giving us your notice to change or cancel.